RETURN POLICY

WHAT can be returned?
All products sold by TheTallTrees.com, Just Lucky – I Guess, Robert & Terri Lynn TallTree, Robert TallTree, Terri Lynn TallTree and/or The TallTrees are brand new and are manufactured to meet the highest quality standards. We stand behind all of our products and want you to be happy. Your satisfaction is our goal.

WHEN do items need to be returned by?
We offer a sixty (60) day 100% Satisfaction Guarantee. If you are not completely satisfied, simply call our toll-free number (800) 592-7323 to request an RMA (Return Merchandise Authorization) number within 60 days of purchase and return the item.

WHERE do items need to be returned to?
Ship Returns To:

The TallTrees
Attn: Returns Dept. – RMA# _______ (fill your number in)
970 Mesa Valley Road
Colorado Springs, CO 80907 USA

HOW do customers return items?
Here is a detailed description of our Return Merchandise Authorization (RMA) Policy

All order changes or cancellations should be reported prior to shipping and by phone on (719) 635-6230 or toll-free (800) 592-7323. Email is not accepted.
All items may be returned within sixty (60) days for a replacement or a complete refund, minus shipping and handling fees.
There will be no refund for shipping under any circumstances.
All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
All products, unless otherwise stated, are covered by our 60 day 100% satisfaction guarantee. Within sixty (60) days we will replace any product that is deemed defective.
All returns require prior authorization and must be returned in the original packing with all disks, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice. To request a Return Merchandise Authorization, call (719) 635-6230 or toll-free (800) 592-7323, obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing from outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you.
Once you have an RMA, ship the product back to us. Make sure you include a letter stating why you are returning the product and whether you would like it replaced or refunded and sign it. You'll need to cover the cost of shipping, unless given alternative instruction from an authorized Returns Representative. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.
When your return has been received and processed, we will ship a new replacement or credit the account it was originally charge to, based on your request. Any items marked "Back-ordered" are temporarily out of stock. We will ship them to you immediately when they are available.

SHIPPING for returns
Original shipping and handling rates are not refundable. Customer pays for shipping the return. There will be no refund for shipping under any circumstances. Please use a shipping company that can track packages. We are not responsible for lost or stolen merchandise.

CREDIT for returns
When your return has been received and processed, we will credit your account or ship you a replacement, at your request. If you request a refund, it will be credited to the same account the purchase was made with.

Packing materials
All returns require prior authorization and must be returned in the original packing with all disks, accessories, and documentation, including manuals, warranties, and a copy of original purchase invoice.

What This Guarantee Does Not Cover
This guarantee does not cover: installation or service of product; conditions resulting from consumer mishandling such as improper maintenance or misuse, abuse, accident, or alteration; all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; products which have had the serial number removed or made illegible; products rented to others.

Limits and Exclusions
There are no expressed or implied warranties except as listed above. TheTallTrees.com, Robert & Terri Lynn TallTree, Robert TallTree, Terri Lynn TallTree, Just Lucky – I Guess, and/or The TallTrees shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State and Provincial Law Rights
Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.

Back-order Policy
If you order an out-of-stock software title from us, we will email you when we expect that product to be available. You will be among the first to receive the item. TheTallTrees.com will not charge your credit card for back-ordered items until we ship your order. No additional shipping and handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send email to: support (at) thetalltrees (dot) com and we will change it for you.